Terms of Service & Privacy Policy

1. Terms of Service Overview

Welcome to Spokane WA Junk Removal ("Company," "we," "us," or "our"). These Terms of Service and Privacy Policy govern your use of our website (spokanewajunkremoval.com) and all physical junk removal, furniture hauling, estate cleanout, and commercial clearance services rendered throughout Spokane, Spokane Valley, Liberty Lake, Cheney, Airway Heights, Mead, and surrounding Spokane County areas.

By scheduling an appointment, submitting an online quote form, or authorizing our crew to haul items from your property, you accept and agree to be bound by the terms detailed herein.

2. Upfront Pricing Ranges & Estimates

Spokane WA Junk Removal operates under a transparent, volume-based pricing structure calculated according to the space your items occupy inside our 16-foot dump trailers.

• Price Ranges: Quotes provided over the phone, via SMS, or via website contact form are non-binding estimate ranges based on customer descriptions. Final pricing is confirmed in person by our crew leader prior to loading.
• Volume & Weight Adjustments: Extra charges apply for unusually dense items (such as concrete, dirt, tile, brick, or steel-frame sleeper sofas) requiring additional transfer station tipping fees under Spokane County landfill regulations.
• No Hidden Surcharges: Once an in-person price range is agreed upon before loading commences, no surprise fees or post-job labor markups will be added.

3. Property Access, Arrival Windows & Cancellations

To ensure safe and efficient hauling operations, customers must observe the following access requirements:

• Arrival Windows: We provide 2-hour arrival windows for scheduled service calls. Our crew leader provides a 20-to-30 minute advance courtesy call prior to arrival.
• Clear Pathways: Customers are responsible for providing clear, safe access to the items requested for removal, including unlocked gates, clear stairwells, and secured pets.
• Free Cancellation Policy: You may cancel or reschedule your service call without any fee up to 2 hours prior to your scheduled arrival window.

4. Restricted & Hazardous Items Policy

The following items are strictly prohibited unless prior written authorization and specialized containment are arranged:

• Toxic chemicals, liquid oil-based paints, solvents, or pool chemicals.
• Asbestos-containing drywall or insulation materials.
• Unencapsulated bedbug-infested mattresses or severe biohazard contaminants.
• Pressurized gas tanks, explosives, or ammunition.

5. Property Protection & Liability Limits

Our 2-man uniformed crews utilize padded furniture blankets, floor protectors, and door jamb guards when navigating tight stairwells or doorways.

6. Donation Priority & Transfer of Ownership

Upon loading your items into our truck or trailer and finalizing payment, title and ownership of all items transfer completely to Spokane WA Junk Removal.

We are committed to eco-friendly disposal. Gently-used furniture, appliances, and household goods in clean condition are routed to local Spokane non-profit partners (such as Habitat for Humanity ReStore and community shelters). Unusable materials are dismantled for metal and wood recycling before processing at regional waste-to-energy facilities.

7. Payment Terms & Unattended Curbside Pickup

Payment is due immediately upon completion of the removal job. We accept all major Credit Cards (Visa, MasterCard, Discover, Amex), Debit Cards, Cash, and Business Checks.

For unattended curbside or garage pickups, customers may authorize credit card payment over the phone upon receipt of photo verification showing the swept-clean area.

8. Privacy Policy & Information Security

Spokane WA Junk Removal respects your privacy. This section details how we collect, use, and safeguard your personal information when you visit spokanewajunkremoval.com.

Information We Collect:

• Contact Information: Name, phone number, physical pickup address, email, and service details submitted via our contact forms.
• Device & Analytics Data: IP address, browser type, and page interaction logs collected via standard cookies to optimize site performance.

How We Use Your Data:

Your information is used strictly to fulfill quote requests, dispatch hauling crews, issue invoices, and communicate service updates. We NEVER sell, rent, trade, or transfer customer data to third-party marketing companies.

9. TCPA Compliance & SMS Communication Policy

By providing your phone number on our website contact form or calling our business line, you consent to receive transactional phone calls and SMS text messages regarding your service request, arrival updates, and job photos.

• Message & data rates may apply.
• You may opt out of SMS communications at any time by replying "STOP".

10. Governing Law & Jurisdiction

These Terms of Service and Privacy Policy shall be governed by and construed in accordance with the laws of the State of Washington. Any legal action or dispute arising from our services shall be filed exclusively in the courts of Spokane County, Washington.

11. Legal Contact Information